Fleet Broadband Crew Calling Instructions

Introduction

The aim of this guide is to provide you with a comprehensive outline of the function and usage of Crew Calling for your Fleet Broadband system. This document is divided into two sections; the first section provides the steps needed to allow an end-user to make a call using the crew calling system. The second section will describe how to configure a crew calling system on the Fleet Broadband network. This will allow a person in the field to configure and troubleshoot many common faults.

User Guide

In order to make a call from a remote site to the public switched telephone network (PSTN), a number of steps have to take place. Figure 1. provides an overview of the interconnected devices that have to communicate with each other to connect your call. 

 

Making a call

The following procedure is to be followed when using the Crew Voice service on the Fleet Broadband terminal:

1. Lift the Fleet Broadband Handset and dial 626#
2. When prompted, enter your 12 digit PIN number.
3. If successful, you will receive a message that states your remaining credit minutes. If unsuccessful, you will be prompted to re-enter your PIN number.
4. You may now proceed to dial the phone number in the following format:

North America:  

1 + area code + telephone number

International:

011 + country code + area code + telephone number

Note: Unrestricted handsets use the standard Inmarsat dialing rules. 001 + area code + telephone number

Configuration 

This section will describe how to configure the Fleet Broadband to allow crew calling.

Fleet Broadband Configuration

1. Log into the Fleet Broadband administration page (192.168.0.1 default IP).
2. Go to Administration then Restricted Dialing and click the Enabled restricted dialing
option.

 

3. Under allowed numbers of masks, enter “626”.
4. Under phonebook dialing, enable outgoing calls to numbers in terminal phonebook.

5. Under Phone Status select which phone locals will have restrictions applied. In this example, we have configured the first local 5201 unrestricted and usable by the Captain. All remaining locals are restricted.

The next steps will guide you through the handset configuration.

1. In the terminal configuration go to Settings -> IP Handsets. Select the handset to be configured.

2. In the above example, 0503 will be configured for crew calling. Click configure.

3. In the new window, go to Contacts and enter the following: 

4. Proceed to test the settings by dialing out on the Crew assigned handheld. You will not be
able to access any number except for 626#. This will prevent abuse of the phone system.

Back to SatPhoneStore