Iridium GO Helpful Hints

Connecting Your Smartphone or Tablet

Follow these steps to initially start up your Iridium GO:

1. Insert your SIM card and battery into your Iridium GO!
2. Make sure you have a clear view of the open sky, then turn on your GO! by simply lifting the antenna.
3. Iridium GO! will automatically complete the power up sequence in approximately one minute and will begin registration with the Iridium network.
4. Once registered, the signal strength icon will appear on the Iridium GO! device screen.

Once your Iridium GO has powered up and has connected to the Iridium Network, follow these steps to connect to your GO and finish the initial setup:

1. On your iOS or Android device, connect to the wireless network created by your Iridium GO.  It will look something like “IRIDIUM-xxxxxx.”  No password is required.
2. Download the free “Iridium Go!” app from App Store or Google Play.  This app manages your connection to the GO! and allows you make phone calls, send text messages, and has tracking and SOS functions.  The free “Iridium Mail and Web” may also be downloaded and will allow you to send and receive email and pictures, browse the internet and interact with social networks. (Registration at www.iridium.com/mailandweb is required)
3. Launch the Iridium GO! app.  The initial username and password for the app are both guest. DO NOT CHANGE THESE

To secure your connection to your Iridium GO:

1. Create an additional user and give it Administrator Privileges.
2. THEN remove Administrator Privileges from the "guest" account and disable access.
3. For further instructions please refer to your user manual.

WiFi Issues with Windows PCs

The Iridium GO is not compatible with the newest WiFi Standard 802.11ac. This means if your Computer has 802.11ac you will have issues connecting to the Iridium GO. 

A workaround is to buy a 802.11g/n Network Adapter. This will allow you to connect your PC to your Iridium GO as intended.

Dialing on your Iridium GO

If you have a US Number Plan click here for the Dialing Instructions.

To make a phone call on your Iridium GO, you will first need to connect to the Iridium GO, open the Iridium GO app on your smartphone or tablet and click the phone icon. Follow these instructions to complete the call:

To call anywhere in the world:

• Dial 00 + Country Code + Phone Number. For example, to call a US number you would dial 00-1-ten digit phone number or find the proper country flag from the  drop down menu.  

To call another Iridium satellite phone:

• Dial 00 + Iridium Phone Number (8816-xxxx-xxxx) 
  

How to Contact an Iridium GO

There are many ways to communicate with an Iridium GO user, such as:

1) Direct Dial - 011+ the Iridium GO! number (8816-xxxx-xxxx) 

• This is an international call and will be billed to the caller at their long distance rate by their telephone service provider.
   

2) SMS Message- Free SMS messages (up to 120 characters) can be sent to your Iridium phone number from www.satphonestore.com. Messages sent from the phone are billed at approximately 1/2 your per-minute rate per message.
 

3) Email - Your GO!’s email address is your [e-mail] These messages are delivered via SMS to phone (Up to 120 characters per message).
 

4) Two-Stage Dialing - Dial 1-480-768-2500. At the prompt enter the 12 digit Iridium phone number This feature will deduct the usage time from the satellite phone user

Voicemail

To access your voicemail on your Iridium GO! please follow the following instructions:

1. From the Iridium GO! dial 00881662990000 (From a land line dial 011 881662990000)
2. When you are prompted to enter the iridium number you are trying to reach enter IRIDIUM VOICE NUMBER
3. Then you will hear the greeting. In the middle of the greeting press the star (*) button.
4. At that point you will be asked to enter a password. Enter last 7 digits of the Iridium Voice Number that has been assigned to you.
5. You will then be in the voice mail set up platform you will be prompted through from there
6. Once you have set up your voice mail follow Repeat Steps 1-4.

Note:Voice mail and text messages are only saved in the Iridium network for 24 hours.

How to Check Your Balance and Top-Up Airtime (Prepaid Customers Only)

If you are prepaid customer you may want to check your remaining balance or top-up your current airtime. 

• Dial 2888 from your satellite phone to check your prepaid minute balance.
  This is a free call.
• To add more time you may call us at [phone] or online at www.satphonestore.com
  (You will need either your SIM Card Number or Iridium Phone Number)

 Inserting SIM Card and Battery

 In order to install the SIM Card and/or replace the Battery, please follow the instructions below:

1. Using a Flathead Screwdriver, unscrew and remove the battery cover on the back of the Iridium GO. Once removed the SIM Card should be visible.
2. Lift the cover of the SIM Card Tray and slide the SIM Card into the notches on the cover, making sure the slanted side aligns with the tray.
3. Lower the cover of the SIM Card Tray and slide to lock it into place. Make sure you feel the cover click into place.
4. Place the battery inside the compartment making sure the tabs align with those inside the compartment.
5. Replace the Battery Cover on the back of the Iridium GO and screw into place.

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