Introduction
IsatPhone Pro firmware version 5.17.2 is released and available for download now. Firmware version 5.17.2 supersedes the firmware version 5.11.0 that was released in October 2015.
Recommendations for installation
For users of 5.3.0 or higher this is a recommended upgrade, meaning that the features introduced by the firmware are important but not critical for the GSPS service, including the network and the IsatPhone Pro handset.
For users who have not yet upgraded to version 5.3.0 or higher, this upgrade to 5.17.2 is considered ‘mandatory’ to avoid the phone becoming non-operational.
Installing the IsatPhone Pro Firmware Upgrade
Step 1: Downloading the Correct Drivers, Firmware, and Upgrade Tools
1. Download IsatPhone Pro Firmware Upgrade Tool
2. Download IsatPhone USB drivers
NOTE: USB Drivers are compatible with Windows XP, Windows Vista, Windows 7, 8 and 10. (For Windows 7, USB 3.0 is not supported.)
3. Download IsatPhone Pro firmware V5.17.2
Step 2: Setting Up the IsatPhone Pro Firmware Upgrade Tool
1. Open the IsatPhone Pro Firmware Upgrade Tool provided above
2. Click Next
3. Read and select I accept the terms of the Licence Agreement and click Next.
4. Click Install to begin the installation process.
Note: You can click Browse to change the installation folder location.
5. Click Next after the installation process is complete.
Note: You can click Show details to display the installation details.
6. Click Finish. The setup is complete.
Note: If Run the application is selected, the tool is launched once the setup is complete.
Step 3: Upgrading the IsatPhone Pro Firmware
1. Before starting the Firmware Upgrade Tool, ensure that your phone is not connected to your
computer.
2. Select Start > Programs > IsatPhone Pro > Firmware Upgrade Tool > Firmware Upgrade Tool. Browse and select the .fpk file (upgrade image file) and click Next.
NOTE: If the file is not valid, for example an incorrect file has been selected or your phone is connected to your computer, an error message will appear.
3. Connect your IsatPhone Pro to your computer with the supplied USB cable. If your phone is not switched on, switch it on now.
Note: When your phone is connected to your computer, the Start upgrade button is enabled, the phone is connected and Ready to upgrade is displayed in the status field.
7. Click Start upgrade to begin the firmware upgrade.
NOTE: If your phone is disconnected or an error has occurred during the upgrade, an error message is displayed. Correct and repeat the upgrade until successful.
8. When the upgrade is complete, a Device upgraded successfully message is displayed in the status field indicating that your phone has been successfully upgraded. Click Finish to close the application.
9. After upgrade the phone will remain in an upgrade complete state. By removing the USB cable your phone will automatically restart.
10. Your phone is now ready to use
After installation, you can check the firmware version by switching on the phone and selecting Menu > Settings > About > Firmware version
Fixes and enhancements in this release
- Support for new MEAS region
- Improved reported GPS location accuracy
- Corrected the message content for the V-card delivery
- Improved the practice of the Fixed Number Dial (FND)
- Removed occasional crash events in some
IsatPhone Pro Firmware Upgrade Support Page
IsatPhone Pro Firmware 5.17.2 release note
Additional Help
If you feel you still need additional help, do not feel comfortable doing this yourself, or are not able to do this yourself, please visit the following site:
http://www.satphonestore.com/firmware-upgrade-service.html
and have one of our professionals install the firmware for you.
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