US Number Plan Assistance Button Setup

The Inmarsat Isatphone 2 phone is equipped with GPS and a dedicated assistance button on the top side of the phone. An assistance alert allows you to rapidly make a call to a recipient, or send an alert text message or email to one or more recipients. An assistance alert is not the same as an emergency call. You cannot configure the call recipient of the assistance button to call a national emergency number (e.g. 911 or 000) or other numbers of less than five digits. To call an emergency number, simply dial the national emergency number manually.

You may choose what happens when the assistance button is pressed:

1) You may choose your own personal recipients to receive calls and/or text and email messages when you press the assistance button (for example a family member or co-worker)

OR;

2) You may choose to access the global emergency support services of the GEOS Alliance International Emergency Response Center operated by Travel Safety Group Limited. 

The GEOS Alliance services are provided by Inmarsat at no additional cost – before you can access these services you must register at https://my-geos.com/registration

Contact Your Own Personal Recipients

To configure your Inmarsat Isatphone 2 phone to contact your own personal recipients when you press the Assistance button:

1. Select Menu > Location services > Assistance button > Configure > Assistance feature > Enabled.
2. Choose the method you want to use to communicate with your personal recipients when the Assistance button is pressed – Alert type > Select ‘Call & message’, ‘Call only’ OR ‘Message only’.
3. Then select Call config. > Edit recipient > Options > Edit > Enter Name and Number > Save. Enter the number of your chosen Call Recipient in the international format – for example, to save a US number you would enter in the format +1 XXXXXXXX.
4. Press “back” then select Message config. > Edit recipient > Options > ‘Add new recipient’ > Select ‘Text Message’ or ‘Email Message’ > Enter Name and mobile number or Email address > Save. You can also select to ‘Add from contacts’ rather than manually ‘Add new recipient’.
   
   A. To send a text message, enter the number of your chosen Message Recipient in the international format - for example to enter a US number you would enter in the format +1 XXXXXXXX . Note: This must be a mobile number as the message is sent by SMS.
   
   B. To send an email message, enter the Email address of your chosen Message Recipient. An email cannot exceed 160 characters, including the recipient’s email address, and you cannot
   personalize messages by entering additional text.
   
   C. A maximum of ten message recipients is permitted. The content of assistance messages is automatically created by the handset. It always includes an up-to-date GPS fix, the time at which the fix was acquired and the time that the alert was triggered.
   
   
5. Press “back” then “exit”. Your setup is now complete.

Contact GEOS Alliance International Emergency Response Center

Note: before you can access these services you must register at https://my-geos.com/registration

1. Select Menu > Location services > Assistance button > Configure > Assistance feature > Enabled.
2. Then select Alert type > Call & Message.
3. Press “back” then select Call config. > Edit recipient > Options > Edit > Enter Nickname to be ‘GEOS’ and Telephone to be ‘[phone]’ > Save.
4. Press “back” then select Message config. > Edit recipient > Options > Add new recipient > Text message > Enter Nickname to be ‘GEOS’ and Telephone to be ‘[phone]’ > Save. You can add up to nine other Text or Email message recipients of your choice.
5. Press “back” then “exit”. Your setup is now complete.