Iridium Extreme PTT Firmware Upgrade Instructions - HP21001 (December 8, 2021)

Introduction

This document details the use of the Iridium Extreme PTT firmware upgrade tool and lists the feature changes contained within the version HP21001 release.

Note - If you are unsure of your devices Firmware, please check using our How to Check Firmware Version article.

Upgrade Tool OS Compatibility

The upgrade tool that accompanies this release has been tested with Microsoft Windows 10. The instructions that follow in this document assume the use of this version of Microsoft Windows.

Performing the Upgrade

The following steps should be used to upgrade an Iridium Extreme® PTT from version HP15003 or later.

Download and Run the upgrade installer application.

1. Download the Iridium Extreme PTT Firmware Upgrade Tool (Also found at the bottom of this Article)
2. The application is named “Iridium Extreme Push-to-Talk Software Upgrade HP21001 Installer.exe"
3. This will place the upgrade tool and USB drivers into the C:\ProgramFiles\Iridium\Extreme directory

Prior to performing the upgrade complete the following:

1. Disable Bluetooth on the PC running the upgrade
2. Remove the SIM card from the handset and install the handset battery
3. Turn the handset on
4. Ensure that the battery is fully charged or a charger is connected to the handset

Connect the handset to the PC using a USB cable

1. If the handset is being connected to this PC for the first time, or to a USB port that has not been used before, the driver will be installed automatically. If this is the case, wait for Windows to show the "New Hardware Installed" notification before proceeding.
2. If Windows is unable to automatically locate the USB driver, it can be found at C:\Program Files\Iridium\ExtremePTT\USB\VCOMPORT

Run the Iridium Extreme Software Upgrade tool

1. A shortcut to this application should be available in the Start Menu in the Iridium Extreme Software Upgrade folder
2. The target of the shortcut is C:\Program Files\Iridium\Extreme\Upgrade_Tool\ Iridium Extreme Push-to-Talk Software Upgrade HP21001.exe

Follow instructions presented by the upgrade tool user interface.

1. During the upgrade process the handset will display various information on the screen, including “Upgrading…”
2. At times the handset screen may go completely blank
3. Do not disconnect the handset or press any keys while the upgrade is in progress

NOTE: The handset will be rebooted into a USB standard Device Firmware Upgrade (DFU) mode during the upgrade. The DFU driver will be installed if the PC has never been used with a handset in DFU mode before. If Windows is unable to automatically locate the USB DFU driver, it can be found at C:\Program Files\Iridium\Extreme\USB\DFU.

Hardware Compatibility

This software release has been tested to be compatible with the following hardware models;

Iridium may produce and distribute hardware models loaded with software version HP18005 that are not indicated on this list at its sole discretion and without notice.

Change List

The following table lists the changes made in HP21001 that may affect the product user.  The table lists only the changes made since the previous release, HP19004

Additional Help

If you feel you still need additional help, do not feel comfortable doing this yourself, or are not able to do this yourself, please visit the following site:

http://www.satphonestore.com/firmware-upgrade-service.html

and have one of our professionals install the firmware for you.